Returns & Exchanges
Merchandise purchased from the Telescope Support Systems website may be returned to us in new (mint) condition within 30 days of receipt for a full refund. Telescope Support Systems product purchased from a dealer would need to be returned to the location of the original purchase and are subject to the return policies of that location.
We must receive the returned merchandise within 30 days of the date you received it. All items must be in new (mint) condition. Returned items cannot show evidence of use or wear, dirt, or blemishes of any kind. Merchandise must be returned in its original packaging and should include all supplied materials, instructions, warranty cards, original accessories, hardware, and any software provided.
We suggest that merchandise be securely packaged and insured for the full retail value, as Telescope Support Systems is not responsible for lost or damaged packages. Return shipping costs are the responsibility of the customer. If your purchase was made from the website, we can locate your proof of purchase with your name and billing address.
Returns should be sent to:
Telescope Support Systems
PO Box 194
Manchester, MI 48158
Please note that order cancellation and return re-stocking fees apply to special orders.
For an exchange — fastest delivery is available if you place a new order right away at this website. If you would like the value of your return less original shipping & handling charges and prepaid return charges to be applied to your exchange — you can do that, too.