Ordering and Payment Information

Methods of Payment

We accept Visa, MasterCard, American Express and Discover Card for on-line purchases via PayPal. Personal checks may also be used. If using a peronal check, your order will not be shipped until the check is received in the mail. We're sorry, we do not accept COD orders.

Billing Address and Delays in Shipping

We will verify the name and billing address on your order matches the name and address on the credit card account you've provided for payment of your order. If they do not match, your order will be delayed so that we may contact you in an effort to receive the correct information. We may also contact you to verify your approval of a shipping address that is different than the billing address.

International Orders

Telescope Support Systems, Inc. uses Camera Concepts & Telescope Solutions for all of our international orders and shipments. If you wish to order our products, please contact Camera Concepts & Telescope Solutions by phone at (631) 475-1118 or by email at Comcon101@msn.com.

Order Confirmation

When your account includes an e-mail address, you will receive an e-mail confirmation of your order when it is processed and another confirmation when it is shipped (including the tracking number).

PO Box Address for Shipping

Many orders can be shipped through the US Postal Service to a PO Box address. However, some of our larger and heavier items cannot be mailed to a PO Box. If you've provided a PO Box address and we are unable to accommodate your request, we will notify you by phone or e-mail.

Product Availability

We work very hard to ensure that we have the right products in stock when you order from Telescope Support Systems. Occasionally, demand may run higher than we forecast, or there may be another reason that causes us to be out of stock. We apologize in advance if this should happen. If the product is listed as in stock, then we expect to ship the item by the next business day. If the product is listed as out of stock, we will post an expected ship date. Backorders typically ship within 30 days. Please see the product detail page for specifics on that item. Sale prices are limited to stock on hand. Supplies may be limited.