Frequently Asked Questions


Choosing the Right Products for You

Many of our products are made to very precise and specific sizes. If you are unsure about which of our products is right for you, please take a look at our Resources page. There you will find guides to help you in choosing the right product. If you still have questions, feel free to contact our sales department, who would be happy to assist you.


Ordering and Payment Information

Methods of Payment

We accept Visa, MasterCard, American Express and Discover Card for on-line purchases via PayPal. Personal checks may also be used. If using a peronal check, your order will not be shipped until the check is received in the mail. We're sorry, we do not accept COD orders.

Billing Address and Delays in Shipping

We will verify the name and billing address on your order matches the name and address on the credit card account you've provided for payment of your order. If they do not match, your order will be delayed so that we may contact you in an effort to receive the correct information. We may also contact you to verify your approval of a shipping address that is different than the billing address.

International Orders

Telescope Support Systems, Inc. uses Camera Concepts & Telescope Solutions for all of our international orders and shipments. If you wish to order our products, please contact Camera Concepts & Telescope Solutions by phone at (631) 475-1118 or by email at Comcon101@msn.com.

Order Confirmation

When your account includes an e-mail address, you will receive an e-mail confirmation of your order when it is processed and another confirmation when it is shipped (including the tracking number).

PO Box Address for Shipping

Many orders can be shipped through the US Postal Service to a PO Box address. However, some of our larger and heavier items cannot be mailed to a PO Box. If you've provided a PO Box address and we are unable to accommodate your request, we will notify you by phone or e-mail.

Product Availability

We work very hard to ensure that we have the right products in stock when you order from Telescope Support Systems. Occasionally, demand may run higher than we forecast, or there may be another reason that causes us to be out of stock. We apologize in advance if this should happen. If the product is listed as in stock, then we expect to ship the item by the next business day. If the product is listed as out of stock, we will post an expected ship date. Backorders typically ship within 30 days. Please see the product detail page for specifics on that item. Sale prices are limited to stock on hand. Supplies may be limited.


Shipping

If the product is listed as in stock, then we expect to ship the item by the next business day. If the product is listed as out of stock, we will post an expected ship date. Backorders typically ship within 30 days. If the product is made to order, there is generally a 2 to 3 week delay before it will ship. Please refer to the product detail page for its specific availability and shipping time.


Returns & Exchanges

Merchandise purchased from the Telescope Support Systems website may be returned to us in new (mint) condition within 30 days of receipt for a full refund. Telescope Support Systems product purchased from a dealer would need to be returned to the location of the original purchase and are subject to the return policies of that location.

We must receive the returned merchandise within 30 days of the date you received it. All items must be in new (mint) condition. Returned items cannot show evidence of use or wear, dirt, or blemishes of any kind. Merchandise must be returned in its original packaging and should include all supplied materials, instructions, warranty cards, original accessories, hardware, and any software provided.

We suggest that merchandise be securely packaged and insured for the full retail value, as Telescope Support Systems is not responsible for lost or damaged packages. Return shipping costs are the responsibility of the customer. If your purchase was made from the website, we can locate your proof of purchase with your name and billing address.

Returns should be sent to:

Telescope Support Systems
Returns Department
PO Box 194
Manchester, MI 48158

Please note that order cancellation and return re-stocking fees apply to special orders.

For an exchange — fastest delivery is available if you place a new order right away at this website. If you would like the value of your return less original shipping & handling charges and prepaid return charges to be applied to your exchange — you can do that, too.


Warranty

We offer a 30-day money-back guarantee on all of our products and services. We stand behind our products and services. If for any reason, you are not completely satisfied with your purchase from Telescope Support Systems, just return the item(s) in new condition within 30 days after delivery for a prompt refund, less shipping and handling charges. No restocking charges*, no hassles!

* If the product was a special order, a restocking fee may apply.


How to Contact Us

If you have any issues or questions regarding any of our products, please feel free to contact us via any of the means listed below.

Sales:

Contact us by email at: sales@telescopesupportsystems.com, or click here

Customer Service:

Contact us by phone at: (734) 719-0813, Mon - Fri: 7am - 5pm ET; Closed Saturday and Sunday

Contact us by email at: support@telescopesupportsystems.com, or click here

Technical Support:

Contact us by phone at: (734) 719-0813, Mon - Fri: 7am - 5pm ET; Closed Saturday and Sunday

Contact us by email at: support@telescopesupportsystems.com, or click here